While not a five star Hotel, Arrowhead Manor, at half the price or less, has still been compared by many, to be close, in style, luxury & service. We do always endeavor to make every Guest's stay &/or event here, as memorable, and wonderful, as we possibly can. To do so, we require that all persons entering Arrowhead Manor property, Guests and/or Vendors, read and agree to, all of the following terms and conditions. By entering Arrowhead Manor, any person, Guest &/or Vendors, when booking any stay or event at our facility does/do agree to the following:
Arrowhead Terms of Service / Terms of Agreement
For purposes of this agreement, any person doing business, or conducting any personal matter, of any type, at Arrowhead, shall be known as Guest, as applicable. Anyone entering Arrowhead property is considered a Guest, whether they are our Guest, a Client, a Guest's Guest, ’s Guest, Vendor, or any other person. All Guests agree to all of the following Terms of Service.
>Directions to our Facility: Regardless of check-in time, all Guests are encouraged and advised to print, bring, and follow, the directions from our website, rather than calling for directions or using a mapping device. We are extremely easy to get to and easy to find but the directions can be long to write while driving or not correct if received from one of the GPS or other mapping or directional services &/or engines.
>Hours of operation: Our Business and Management Office Phone Hours are 11:00 am to 5:00 pm, MST, by calling 303-738-8454, ext 371.
>Check-in/Check-out time: Check-in is available after 4 pm, with a personal and helpful informational check-in tour offered from 4 pm to 7 pm, of your arrival. Or, self check-in is available anytime after 4:00 pm on the day of your arrival. Guests arriving after 7 pm will find the same helpful check-in information in the Guest Information Book provided in their Guest room. Any check-ins after 10:00 pm should be pre-arranged with Arrowhead and must be quiet so as not to disturb our other guests. We ask that all Guests be extremely quiet near other Overnight Rooms even while checking in or out. Check-out time with assistance of any type is available between 10:30 am and 11:00 am, unless otherwise prearranged. Quiet self check out is available anytime before 11 am. We just ask that all Guests keep noise to a minimum up to 10 am.
>Early Check-in/Late Checkout: Wherever possible, Arrowhead will always try to accommodate Guest needs. Early or late check-in &/or check-out in Guest Rooms or Suites may be pre-arranged with our reservation desk for up to an 2 additional hours on certain days. Early check-in or extra time may be also added on Events. Fees do apply and Guest agrees to pay these fees. Guest agrees understands that Guest should inquire about the pricing beforehand. Early arrival or departure of any Guest or their Guests, or Vendors, on any Event shall incur a fee to Guest of a prorated amount of the Room or Event or Site Rental Fee as stated in Arrowhead Event Space Terms of Service. Guest agrees to pay these fees.
>Occupancy: Room rates shown are for double occupancy (a maximum of 2 persons per room per night), unless other arrangements have been pre-arranged with Arrowhead. Extra, per person charges will apply for all Guests in rooms over the regular double occupancy. $39 per extra Guest in Evergreen, $49 per extra Guest in any other rooms, and up, per night plus per Guest Breakfast Charges as they are posted at time of booking or at time of request.
>Smoking: For the safety and enjoyment of all Guests, smoking &/or fire of any kind is not permitted anywhere inside our building. This includes candles and/or smoking. Responsible and careful smoking is allowed in certain designated outdoor smoking areas only, away from other Guests where smoking receptacles are provided. Not following this policy could cause inconvenience to, if not much unnecessary harm or damage to, the building, it's inhabitants, the forest around our building &/or possibly to other neighboring people or their properties. For this reason, the local fire department requires that we set our fire alarms and security monitors to be extremely and even overly sensitive. These systems also record and document, which Guest set off the alarm. Any & all charges and losses derived by this inconvenience to our other guests.
>Children: We love children. However, Arrowhead is not, at all, childproof in any way, and some of our Guests are actually here to get away from noise and hustle and bustle, including their own &/or other people's children. Some people prefer that there never be children around at all. For this reason Arrowhead requires that bringing any child under the age of 12 is discussed with Arrowhead beforehand as we will have to make special arrangements so that our other guests are not disturbed in any way. If we are able to accommodate your children of any age, it is required that all are supervised and well-behaved at all times, including honoring Arrowhead House Etiquette and all of our House Rules. Please note that all children are charged at the same rate as adults, unless charges are incurred by Arrowhead which are then passed on to responsible party.
>Pets: The use of Personal Assistant Guide Dogs are allowed as needed for Arrowhead Events &/or Parties, but Arrowhead cannot otherwise accommodate any pets. A pet-cleaning fee of $125.00 minimum will be charged if it is discovered that any Guest ignored this policy, plus damages, if applicable.
>BNB & House Etiquette: As is typical while staying at any facility offering overnight accommodations, Spa Services or Events, Mutual Respect is the rule. Guests are asked to dress and act and behave, respectably, in all ways, at all times, in every way possible, for the sake of all others at our facility. All Guests, both children and adults, are expected to be respectful of our House rules and BNB Etiquette as posted throughout the building. Guest(s) asked to leave because they are refusing to honor any of our House Rules will not be issued any refunds.
>Booking, Cancellation, Credit Card & Refund Policies-Our minimum stay is typically 2 nights but we may accommodate your 1 night stay. If we are able to accommodate your 1 night stay, a deposit of 100% will be charged & owed at booking. On 2-night stays, or multiple room or multiple night stays, a minimum deposit of 1/2 of the total estimated charges will be charged at time of booking. Any remainder owed will be charged within approximately 14 days of your stay. If you need to cancel, all we ask is that you give us 30 days notice in low season, 60 days notice in high, and we will completely refund your full room rate(s) less our refund processing administration fee of 10%. If a guest is unable to give the above notice, because time does not allow, or for any other reason, we will, to the best of our ability, try to rebook all rooms. Upon rebooking of all rooms, Arrowhead will promptly refund all applicable room charges that were received upon rebooking, less our 10% administrative processing fee of the total booking charges. 2 or more rooms being rented by persons who are somehow related (families or friends or persons knowing each other and staying at the same time) require 60 days notice in low season and 90 days notice in high. All Cancellations must be sent in writing to info_arrowheadmanor.com. Trip Insurance is highly recommended because, in the event of cancellation, we are not able to vary from the stated cancellation policy, regardless of your situation. Travelex Insurance and other companies can accommodate your travel insurance needs. If customer requests, or causes the need to refund or recharge any amount, or that Arrowhead switches charges to another card, etc., at no fault of Arrowhead, a 10% administrative credit transaction processing fee of all such amounts will be charged. Customers agree to pay a credit card charge back administration processing fee of at least $75.00 per hour for all Arrowhead hours incurred responding to any unwarranted chargeback attempts by customer. Cancellations for other services (Spa Services, Shuttle Services, etc) may require 72 hours or more notice and may not be refundable. Please ask one of our staff members for cancellation instructions specific to your reserved services.. Guests are encouraged to bring any issue wrong with our stay to any product, rental or stay, to our our attention at the time of checkin or reciept as no refund will be issued otherwise. All refund requests &/or cancellation requests made by any Guests will be reported to all local merchant / consumer databases.
>Entertaining, Cooking, Parties, etc: All parties &/or events held at Arrowhead do incur charges. If you think you will be wanting to Serve &/or entertain at the Manor, you will need to have every detail of that party &/or event (for 1 person to 200 people) pre-approved by the Arrowhead, or you will be charged at Arrowhead's regular and currently published rates for renting each individual space in the building, at Arrowhead discretion. Sorry, no exceptions. To avoid any unwanted charges, Please call ahead for prices &/or availability before ever entertaining at Arrowhead.
>Charges: By booking with Arrowhead all Guest(s) staying at, or receiving services from, Arrowhead, agree(s) to pay for any & all charges incurred during the related stay &/or event at Arrowhead, as soon as it is requested, &/or discovered by Arrowhead. This includes any & all services and incidentals requested, authorized &/or used by Guest including but not limited to, incidentals, extra Guests, extra services and or purchases, long distance charges, damages &/or theft, for, or by either the Guest, Guest's Guest, or Vendor.
>Insurance: Any and all persons entering Arrowhead does/do so at their own risk. All Guests, Customers &/or Vendors, while at Arrowhead, agree that they, and all people related to their stay, &/ or event, are enjoying Arrowhead and all of it's amenities at their own risk, and Customer is assuming all liability and risk and will forever indemnify, and hold harmless, Arrowhead, it's affiliates and principals for any related charges or costs. They further agree that Arrowhead will not be liable for and nor will Arrowhead be liable to pay any losses or damages to any person, Guest or anyone otherwise related to any inquiry or any stay or event, whatsoever. All persons booking with, and/or entering, Arrowhead, as Guests of the Manor, or as Guests of any Guest, agree they are completely self-insured for any event &/or stay &/or for any other reason they are at Arrowhead and that they will be personally, and severally, liable and responsible.
>Severability Waiver: In the event that any provision hereof is found invalid or unenforceable pursuant to judicial decree or decision the remainder of this Agreement shall remain valid and enforceable according to its terms. The failure by Arrowhead to avail itself of any right or enforce any obligation of this agreement shall not be deemed to be an ongoing waiver of such right or obligation or of any other right or obligation.
>Jurisdiction: This agreement shall be governed exclusively by the laws of the State of Colorado, USA, without regard to any conflicts of law provisions thereof, as a contract entered into and performed entirely within the State of Colorado. Any disputes between the parties relating to the subject of this agreement shall be submitted exclusively to the jurisdiction of the state or federal courts located in the State of Colorado, Counties of Jefferson, and the parties expressly consent to personal jurisdiction and venue therein and waive any objection based on forum non conveniens or otherwise.
> It is the responsibility of each Guest, to ensure that they and their Guests and Vendors have received, and fully understand, and agree to Arrowhead Terms of Service, prior to making any stay, event or engagement at Arrowhead. It is also the responsibility of each Guest to ascertain that each Vendor or Guest in their party does also receive and understand this same information, prior to any event, and that each does agree to all Terms of Service. Guests booking with &/or entering Arrowhead, and their Vendors and Guests do agree to all Wedding & Events Terms of Service, Guest, or Vendor signs the agreement or not.
>Arrowhead Manor reserves the right to refuse to honor any misquoted or incorrectly stated prices. Prices are alwats subject to availability, taxes, surcharges, gratuities, and subject to change at anytime without notce.
>All Guests or their Guests or Vendors agree to Arrowhead’s submittal of their name, address and details of any problems related to their stay to National and International Merchant Data Collection databases.
>Negative Comments, Opinions and Postings: Any Guest or any other person doing business with Arrowhead agrees never to make any derogatory statement or comment, verbally or in writing, at any time about Arrowhead or any individual affiliated with Arrowhead (principal, staff member or affiliate) unless proof of such statement has been determined as a complete fact by the local legal system. Any Guest &/ of Arrowhead specifically hereby agrees not to engage in negative comments or slander regarding Arrowhead, it's affiliates, &/or principals, including but not limited to publishing, or causing to be published, complaints or derogatory comments regarding Arrowhead or it's affiliates, in any format, including but not limited to, print, newspaper, television, radio or on internet complaint sites, blogs or other public internet forums. Should there be a breach of this condition Arrowhead, it's affiliates, &/or principals, shall be entitled to liquidated damages in the amount of $500.00 minimum for each statement made, and/or for each individual posting or publishing. If said breach occurs on an Internet complaint site each hit to that website will be considered an individual breach of this condition, and subject to additional liquidated damages of a minimum of $500 per occurrence. Further, Arrowhead, its affiliates & principals, shall be entitled to litigate this matter, and obtain the money damages together with injunctive relief. If Arrowhead is the prevailing party, Arrowhead shall also be entitled to an award of attorney’s fees and all other fees incurred by Arrowhead, including costs of collection and a minimum of $190 per hour per person for time lost. Arrowhead shall also be entitled to refute any such statement by stating all pertinent facts & opinions surrounding the complainant, including but not limited to, complainant’s comments, behavior, requests, statements, and etc.
